FAQs
About us
Do you have a physical shop?
Do you have a physical shop?
Yes, Visit us In Store today at:
The Multiflora Centre, Cnr Vickers & Fig Place, City Deep, Johannesburg, South Africa
Cnr Vickers & Fig Place, City Deep, Johannesburg, South Africa | 3 Marjorie Street, City Deep, Johannesburg
What are your operating hours?
What are your operating hours?
Monday to Friday 8H00 to 16H30,
Saturday 8H00 to 14H30
Do you supply fresh flowers?
Do you supply fresh flowers?
Sadly no, but please contact Multiflora on 011 613 4011/2/3/4.
Ordering
How can I place an order?
How can I place an order?
You can place your order on our online store, or by coming into a Grandiflora shop.
Can I cancel my order?
Can I cancel my order?
So much choice! That’s why you can change what’s in your cart as many times as you’d like before you click ‘PLACE YOUR ORDER’.
Sadly, after this point, you will be unable to make changes to your order. We process our orders super-fast so that they’re on their way to you ASAP, meaning that it’s not possible for us to make changes.
Why haven't I received an order confirmation email?
Why haven't I received an order confirmation email?
If you haven't received an email to confirm your order, you don't need to panic. Please double check that you entered the correct email address and take a look in your junk folder as it could be hiding in there. In the time being, you can log into your account and find your order details under 'latest orders'.
If you are concerned at all, just contact us and we can look into this for you. Email us at online@grandiflora.co.za or call us on +27 11 610 1166.
Shipping
How long will it take to receive my order?
How long will it take to receive my order?
Standard shipping normally takes 3-5 days.
Where is my order?
Where is my order?
Waiting patiently for your opulent décor parcel? We’ll let you know when your package has left by sending you an email containing your all-important tracking information.
Returns, Refunds & Cancellations
How do I return a product?
How do I return a product?
Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.
How long will it take to receive my refund?
How long will it take to receive my refund?
Refunds are processed within 7 days from when we receive the item(s).
Can I exchange an item for something else?
Can I exchange an item for something else?
Had a change of heart? Unfortunately, we don't offer exchanges at present, but if you would like to return your order within 14 days, we will refund you.
